Privacy Policy
Last updated: 8/24/2026
Moto Parts 1 ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit or make a purchase from our website.
This policy is intended to comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Information We Collect
We may collect the following types of personal information:
- Contact details — name, email address, phone number, billing and shipping address
- Order information — products purchased, order history, payment details (processed securely via our payment providers)
- Account information — if you create an account, your login details and preferences
- Device and usage information — IP address, browser type, pages visited, and how you interact with our site (collected via cookies and similar technologies)
- Communications — any information you provide when contacting our customer support or subscribing to our newsletter
2. How We Collect Information
We collect personal information when you:
- Browse or make a purchase on our website
- Create an account
- Subscribe to our newsletter or marketing communications
- Contact us via email, phone, or contact forms
- Interact with our website through cookies and analytics tools
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including payment, shipping, and delivery
- Communicate with you about your orders, account, or enquiries
- Send you marketing communications and promotional offers (only if you have opted in — see Section 7)
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorised transactions
- Comply with our legal and regulatory obligations, including under Australian Consumer Law
4. Payment Information
Payments made on our website are processed through secure third-party payment providers, including Shopify Payments and Afterpay. We do not store your full credit card details on our servers. Please refer to the relevant payment provider's privacy policy for details on how they handle your payment information.
5. Sharing Your Information
We do not sell your personal information. We may share your information with:
- Service providers who assist us with order fulfilment, shipping, payment processing, and website hosting
- Marketing platforms (such as Facebook and Instagram) if you have opted into marketing, to help us reach relevant audiences
- Legal or regulatory bodies where required by law
All third parties we work with are required to protect your information and use it only for the purposes we specify.
6. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse site traffic. You can control or disable cookies through your browser settings, though this may affect certain website features.
7. Marketing Communications & Unsubscribing
If you have subscribed to our newsletter or opted into marketing communications, you may unsubscribe at any time by:
- Clicking the "Unsubscribe" link included at the bottom of any marketing email, or
- Contacting us directly using the details in Section 10
Once you unsubscribe, we will remove you from our marketing list, though we may still contact you regarding active orders or account-related matters.
8. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Access and Correction
You have the right to request access to the personal information we hold about you, and to request corrections if any information is inaccurate or out of date. To make a request, please contact us using the details below.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Moto Parts 1 Email: [Insert email] Phone: 0437 848 831 Address: [Insert business address], Victoria, Australia
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.